What Makes a Great Speaker?

One of the fastest ways to attract clients is to become known as the expert by speaking to groups. Yet, most people would rather be pushed from an airplane than get up in front of a group and speak. No one was ever born a natural speaker. When you watch dynamic speakers, it may seem as if they deliver their speech effortlessly. The ease with which they deliver their speech is the result of many hours of preparing and rehearsing.

I love speaking to groups, sharing my sales and marketing strategies to help them grow their businesses. Believe me; it wasn't always this way for me. It wasn't too long ago that the thought of getting up in front of a group paralyzed me. I laid awake many nights worried about how I'd come across. What would they think of me? What if they're not interested in what I have to say? What if I forget what to say? After years of practice, preparation, and training, my confidence increased and I became an effective speaker.

Let's take a look at the world of speaking and what the benefits are to you.

• When you become a speaker, you immediately elevate yourself in the eyes of the audience. They see you as the expert and this establishes instant credibility.
• You're reaching more than one person and that increases the chances of more people interested in your service or product.
• Your confidence increases. As your speaking improves, the most powerful benefit is the improvement in your general confidence and self-image.
• Research shows that in selling, a speech demonstrating your services is 50% more effective than the most glowing testimonial. You're showing the audience first hand how you think and work.
• When you're speaking, the audience has come to you rather than you having to find them.

What makes a great speaker?

I saw Suze Orman, the financial guru, speak at a conference. As soon as she walked on stage, she connected with us. She was down-to-earth, funny, and knowledgeable. She shared her own personal story of growing up in Chicago, working as a waitress for several years making only $400 a month. Although she has achieved great success and fame, she had her ups and downs just like you and me. Because she shared authentically from her heart, she had us all sitting on the edge of our seats listening to every word she said.

Here's 10 valuable tips to draw the audience to you from the beginning to end of your talk.

1. Know who's in your audience before you speak. Call the event or program planner to find out the profile of the people attending.
2. Arrive early before you speak and walk around introducing yourself to some of the people. This helps to relax you and get you related to them.
3. If you're speaking for a half-hour to an hour, your talk should cover only 3-4 points. The audience can only retain a limited amount of information in a short period of time.
4. Let the audience know at the beginning what you'll be talking about and how long you'll be speaking.
5. Speak to only one person at a time for about 4-5 seconds. Don't look over their heads. Speak to them. This helps to reduce nervousness, increase confidence, and connect with the audience.
6. Create a compelling memorable story. People are interested in "you." By sharing a memorable story, you're connecting with the audience at a more personal level. They now will feel more related to you and what you have to say.
7. Engage the audience throughout your presentation and make it interactive. Check in with them by asking questions. It's much more fun when you include them.
8. Throughout your talk, share other stories about people who you helped and the results. People love to hear real-life stories of triumph and success.
9. End your talk with a "call to action." What do you want as an outcome for your talk? Do you want the audience to take an action step? Do you want them to buy your product or service?
10. Capture your audience. If you want to keep in touch with them, offer to send them notes from your talk or give a gift if they give you their business cards.

If you would like to use this article on your website, or for your own ezine, not a problem; however, there’s one thing you MUST include: Rochelle Togo-Figa, The Sales Breakthrough Expert, is the creator of the Sales Breakthrough System™, a proven step-by-step sales process that will help you close more sales, sign on more clients and make more money with ease and velocity. To sign up for her free sales articles and teleclasses on closing more sales, visit http://www.salesbreakthroughs.com/.

What’s Your Authentic Selling Style?

When we think about selling, for some of us the image of the stereotype pushy salesperson comes to mind. The first thought we have is someone is trying to get me to buy something. None of us likes to be sold. We become distrustful and will quickly say, “I’m not interested.” Do you have to be like the pushy used car salesman to be successful in Sales? ABSOLUTELY NOT!

We all have different selling styles.

Have you ever watched someone speak and find yourself listening to every word they say? You don’t know the person, yet there’s something about them that draws you to them. It happens because they’re being genuine and real. They’re being themselves.

Before I identified my authentic sales style, I wondered what other successful salespeople were doing that I wasn’t? I was working really hard and producing average results while they seemed to be bringing in the sales effortlessly.

Then, when I was diagnosed with breast cancer, I had no choice but to slow down and let go of trying so hard. When I slowed down, I became connected to my true self. The more natural, spontaneous, authentic, and from the heart I was with people, the more I began to notice things starting to come to me with ease.

It was almost magical. I became genuinely interested in people and started listening to what they said. I created a relationship with them based on trust and they responded to this. I began to attract more clients and close more sales. I had found my authentic selling style!

Being successful in sales doesn’t come from being slick or pushy, or copying someone else’s selling style. That never works because people can sense you’re not yourself. The key is to let go of trying to be what you’re not and trust yourself.

As you begin to trust yourself and let go, you’ll feel more confident, relaxed, and have fun! You’ll see how attractive this is to the people you meet.

A client came to me because she felt she had lost her focus in her business. She wasn’t closing as many sales as she had the year before and wasn't feeling confident. Unsure of what steps to take, I had her narrow down her focus to three goals, clarify who her ideal client was, and identify her authentic selling style. As she began applying these steps, she felt less overwhelmed, had clarity on who she wanted to work with, and increased confidence selling her services. This came across in her interactions with prospects, and in less than a month she closed 2 big sales.

Sales success begins with being yourself. It really is as simple as that. The prospect will come to you because they’re attracted to your authenticity. When you’re being real, your honesty and trust shines through, and people are drawn to you.

Let’s define what selling really is. Once you begin to uncover your own authentic selling style, you’ll start closing more business faster and with ease. Here are 9 ways to get you started:

1. Selling is no longer being the slick, aggressive, and pushy salesperson.
2. Selling is being more interested in the prospect than in what you have to say.
3. Selling is creating a trusting and honest relationship with the prospect.
4. Selling is being a keen listener and listening for what’s most important to the prospect.
5. Selling is thinking of ways of helping the prospect.
6. Selling is going the extra mile and doing the unexpected for the prospect.
7. Selling is showing you genuinely want to help them get to where they want to go.
8. Selling is making yourself easily accessible to your clients either by phone or email.
9. Selling is trusting who you are and being yourself. Remember, you are unique and special just as you are, so let that shine through!

If you would like to use this article on your website, or for your own ezine, not a problem; however, there’s one thing you MUST include: Rochelle Togo-Figa, The Sales Breakthrough Expert, is the creator of the Sales Breakthrough System™, a proven step-by-step sales process that will help you close more sales, sign on more clients and make more money with ease and velocity. To sign up for her free sales articles and teleclasses on closing more sales, visit http://www.salesbreakthroughs.com/.

7 Sure-Fire Ways to Connect with the Right People

Early on in my business, I was networking with everyone with no special focus. When I first started my business, I was a “Jill of all trades.” My business was new and I was open to coaching anyone who asked. I was doing this because I was eager to help people, grow my business, and hone my coaching skills
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As time went by, I realized I was spreading myself too thin and instead of my business growing, it was starting to decline. I knew if I was going to grow my business, I had to get out there and connect with the right people. It wasn’t going to happen by sitting in front of my computer in my sweats thinking about it.

If I intended to network with the right people, I needed a clear and specific plan to follow. In the past, I would push myself to go to an event without much preparation. I was flying by the seat of my pants, hoping for the best. It was no surprise I dreaded networking and didn’t accomplish very much.

So, I asked myself “What could I be doing differently?” To begin with, I needed to know:

• Who do I want to meet?
• Where do they gather?
• What do I want to accomplish from networking?
• Where are the best places to network?
• What do I say to grab their attention?
• What happens after I leave the event?

From answering these questions, I created a 7-step networking plan that works every time.
With this plan, you now know what to do before, during, and after attending a networking event. You’ll be prepared and confident that you’ll walk away having connected with the right people. And, when you connect with the right people who need your product, an abundance of business will start coming your way. Here are the 7 steps to follow:

1. Your Networking Pie
   There are many different places to network. Open up your local business journal and see all the places there are to network. Draw a circle and divide the circle into pieces of a pie. For each slice, write a place where you can network. Some examples are weekly networking groups, business associations, the local Chamber of Commerce, Rotary Clubs, special interest groups.
2. Be a Detective
   Contact the person in charge of the event and find out who’s attending. Then go on the Internet and research them. Maybe they’re launching a new product or have achieved a great sales year. With the information you find, you now have something to say that will grab their attention.
3. Set Your Intention
   Put your attention on your intention. Create specific goals of what you intend to accomplish. Schedule in your planner the number of networking events you will attend monthly and how many people you will meet. And, no matter what, do what you say you’re going to do.
4. Grab Their Attention Immediately
   First impressions happen in the first 30 seconds. Create a compelling 30-second statement that will have the person sitting up and listening. It should clearly state a benefit for the person you are meeting. Write it out and practice with several different introductions until you feel comfortable.
5. Ask Them for Help
   After I ask them questions about their business. If I determine they’re not the decision maker, I ask the person a couple of questions. “Who’s in charge of sales,” followed by, “I’m wondering if you can help me?” It removes any pressure when you ask for their help and people do want to help. I recently attended a networking event and asked these questions. I was given the name of the president, called him and we have an appointment to meet. That was easy and simple to do!
6. Build Relationships
   People do business with people they know, like and trust, and that takes time. Take the time to ask them questions about their business. Show you’re genuinely interested in them. The most rewarding business relationships evolve over time so be willing to keep in touch. Find various ways to keep in touch other than the phone.
7. Follow Up
   Any substantial business I’ve received from networking didn’t happen overnight. It happened because I was persistent and didn’t give up. Make contact with the person you’ve met within 24 hours of meeting them. Expect that it will take at least 6 encounters or more to move the prospect to the next step. Send a personal follow-up note, a thank you, a congratulations note, or a relevant article of information.

ASSIGNMENT:

• Select at least 2 networking events you will attend this month and write the dates in your planner. Most networking groups allow you come as a visitor a couple of times.
• Make a decision to join at least (1) networking group that meets weekly. I recommend a weekly networking group because they’ll get to know you faster on a weekly basis, and start giving you business more quickly.
• Write down clear and measurable goals of what you intend to accomplish at your next networking event.
• Create your compelling 30-second statement. It should include who you are, what you do, and what makes you unique. Write it out and practice saying it until you can say it with confidence and enthusiasm.

If you would like to use this article on your website, or for your own ezine, not a problem; however, there’s one thing you MUST include: Rochelle Togo-Figa, The Sales Breakthrough Expert, is the creator of the Sales Breakthrough System™, a proven step-by-step sales process that will help you close more sales, sign on more clients and make more money with ease and velocity. To sign up for her free sales articles and teleclasses on closing more sales, visit http://www.salesbreakthroughs.com/.

Bring Back the Passion: Create a Vision that Lights You Up

It’s the beginning of a new year. And with every new year, there’s an opportunity to make a fresh start. It’s time to put what happened or didn’t happen last year to rest, and create a new vision for 2010 that lights you up and brings back the passion.

How do you know you’ve lost your passion and it’s time to create a new vision? If you’ve had any of the following thoughts, then it’s time.

1. You know there’s more you could be doing in your business and your life, but you’re not sure what it is or the steps to take.
2. The day goes by and you didn’t accomplish what you intended to.
3. You have difficulty getting motivated in the morning.
4. You’re concerned about money.
5. The number of clients and sales has dwindled down or stopped.
6. You worry about the economy.
7. The passion you had for your business has disappeared.

So how are you going to bring back the passion and get excited again about your business? It starts with being honest with yourself and taking a realistic look at what you want your life and your business to look like. Here are 9 steps to help you create a vision that lights you up again:

1. Take some quiet time and begin to journal how you’d like your life to look. If you were living your life exactly the way you want it, what would it look like? Don’t hold back—let your mind run freely. This is the beginning of creating your vision. Remember this is about you, so give yourself the time to do this.
2. Your vision should include all areas of your life (Business, Relationships, Well-Being, Finances, Physical Space, Spirituality, and FUN).
3. Write your vision as specifically and vividly as you can. How much money do you want to make, how many clients do you want to have, how many hours do you plan to work, how many vacations will you take, where do you live, where do you work, how do you feel emotionally when you get up in the morning, what does your physical space look like? The more clearly you articulate the way you want your life and business to be, the more quickly it will come to you.
4. Now that you have a vision of what you want your life to look like, write down the action steps to make this vision real. The action steps are key to fulfilling your vision. You can have an amazing vision of what you want, but without being in action, it’s just another good idea. For each action step, write a due date to complete the action step.
5. Create your own Vision Board. Look through magazines and cut out colorful and bold photos, pictures of people, words, numbers that reflect your vision. Display them on a large board so you can see it every day. Every day you’ll see the Vision Board of your new life. This will motivate you to keep your vision alive.
6. Design you own Personal Dream Movie. You can create your own online inspirational movie of what you want your business and life to look like using inspirational words, photos, and music. Seeing your vision of the dreams you want to achieve played out in a movie is an amazing and powerful experience. Throughout the day you can motivate yourself by playing your movie, share with others, post on your website, and even on YouTube. A couple of sites that I found to help you create your movie are http://www.mindmovies.com/ and http://www.animoto.com/.
7. Share your vision with other people. Don’t keep it a secret. Let others know what your vision is. There’s no more playing small for you! It’s time to step out and let others know what your intention is. As you share with others, you’ll feel more and more excited about what you’ve created and it becomes real for you. You’re declaring to the world what you’re committed to accomplishing.
8. Speak it as though it’s happening now. “I am living in a beautiful house by the ocean.” “I am making $$ dollars.” “I wake up each day excited by what’s possible.” As you say these words aloud, you’ll begin to believe it and visualize yourself having it come into your life.
9. Create your own Mastermind Group to support you in fulfilling your vision. Find people like you who have the same level of commitment. Meet once or twice a month by phone or face-to-face. You can brainstorm with one another, give advice, share new ideas and hold each other accountable. I’m in a Mastermind Group because I know it’s the only way I can be sure to fulfill on my vision.

If you would like to use this article on your website, or for your own ezine, not a problem; however, there’s one thing you MUST include: Rochelle Togo-Figa, The Sales Breakthrough Expert, is the creator of the Sales Breakthrough System™, a proven step-by-step sales process that will help you close more sales, sign on more clients and make more money with ease and velocity. To sign up for her free sales articles and teleclasses on closing more sales, visit http://www.salesbreakthroughs.com/.

8 Easy Steps to Eliminate the Non-Serious Buyer (Once and For All)

A client was disappointed she hadn’t brought in any new clients in several weeks. She was frustrated she had set up 8 appointments and hadn’t closed one. She had set high expectations and was upset with the results. We’ve all been there, so we know how it feels to anticipate closing business and then it doesn’t happen.

As she and I discussed the situation, several things started to open up. Although she had scheduled 8 appointments, early on 2 of the people had cancelled and 2 didn’t want to spend the money. These 4 people were non-serious buyers. The good news was the other 4 were definitely interested.

In fact, one of the people she met liked her authentic sales style so much that she was invited to attend a party where she could network with many more potential clients. She may not have closed the sale on the first appointment as she had hoped; however, she gained much more. She still had the possibility of closing this sale and an opportunity to meet many more potential clients.

It’s unlikely you will close most of your sales on the first appointment. There is an emotional process that people go through when making a buying decision. People do business with who they get to know, like and trust. You have to be patient and willing to nurture the business relationship.

To guide the customer through the sales process and create a long-lasting business relationship begins by authentically communicating, being genuinely interested in the other person, and giving up any attachment you have to the outcome.

As we reviewed her appointments, we looked to see what was missing that could be put in for the next time. She thought the problem was she didn’t know how to close the sale. That wasn’t the problem. What was missing was doing the preparation work before the sales meeting to eliminate non-serious buyers. If she had done the preparation work, those 4 non-serious buyers would have been eliminated early on.

If you want to be well prepared for your sales appointment and close sales faster, I have 8 steps to follow that will move the sales appointment to a sales close.

1. Set specific and realistic goals of what you want to accomplish.
2. Go in with the intention of closing the sale, but let go of any attachment to the outcome (and how it should look).
3. Send a letter or email before the meeting outlining what will be covered at the meeting.
4. Call to confirm the meeting. At that time ask qualifying questions to uncover their budget, make sure you’re meeting with the decision maker, and find out how long they’ve been looking.
5. Make a list for yourself of anticipated questions and responses.
6. Make a list for yourself of anticipated objections and responses.
7. Practice your presentation out loud.
8. Practice your responses to the questions and objections.

Golden opportunities are all around us. Sometimes they’re hidden from our view because we think things should look a certain way and when they don’t, we’re disappointed. I invite you to let go of how it should look and turn every challenge into a golden opportunity.

If you would like to use this article on your website, or for your own ezine, not a problem; however, there’s one thing you MUST include: Rochelle Togo-Figa, The Sales Breakthrough Expert, is the creator of the Sales Breakthrough System™, a proven step-by-step sales process that will help you close more sales, sign on more clients and make more money with ease and velocity. To sign up for her free sales articles and teleclasses on closing more sales, visit http://www.salesbreakthroughs.com/.

Ready to Create 2012 to be Your Best Sales Year Ever?

As we move into 2012, now is the time to decide what you want your business to look like. Look at what you have in your business now. If you don’t like what you see, you can change it. If you want to achieve bigger goals, you can do it. It starts by stepping outside your business, looking at how you’ve been doing business, and then creating a new vision of what you want your business to be. You can accomplish much more when you have a clear and concise sales plan.

Let me share a story about my client, Ann. She’s the owner of a growing tile business. Ann came to me because she wasn’t closing enough sales—she was overwhelmed with the details of running a business. Instead of running her business, she felt as though her business was running her. Her lack of focus and direction was hindering her productivity and slowing down her sales growth.

Ann had big dreams for growing her business. She wanted to design a brochure, build a website, and sign on more clients. However, all the details that arise for solopreneurs can often push our dreams into the realm of “maybe someday.” So early in the coaching relationship, Ann and I created a detailed plan of everything that she wanted to accomplish.

We started with Ann creating a clear vision of what she wanted her business to look like. I had her answer these questions, “What is it I really want to do? Am I doing the work I really love or am I doing what others expect of me?” In order to create her vision, she needed to put her business owner hat on, step back, and see the whole picture. It’s not uncommon to get caught up in the “doing” of our business and lose sight of seeing a bigger picture, including all of our dreams and goals.

She then listed and clarified all her goals and indicated next to each goal the date to reach the goal. We then defined action steps for each goal, with a due date next to each action step. We looked at all of the steps and we listed, by priority, which steps she needed to tackle first. Creating due dates for her goals and action steps, gave Ann a clear and specific plan by when they would be accomplished.

Immediately, Ann felt energized and excited. Finally, she was focused and had gained clarity. She was able to envision each of the steps on the way to each of her goals. With her new plan in place, Ann completed her brochure, implemented her new website, and actively began pursuing new clients. She felt a sense of accomplishment seeing all the projects she’d been working on for several years finally being completed. Ann is now running her business with confidence, guided by a clear vision of what she needs to do going forward. By anchoring herself and grounding herself, she became the image of success she’d dreamed of.

I’m sure many of you can relate to Ann’s story. You’re strong in certain areas, but in other areas you’re totally overwhelmed with all the things involved in running a business. When you create a clear, specific plan and stick to it, you cease to be overwhelmed and make tremendous strides towards realizing your vision.

The wonderful thing about having a plan is gaining a sense of control over the direction of your business and life. With a plan, you steer your business in the direction you want it to go. You are no longer caught up in the details of the day-to-day work.

Here are 9 simple steps to create your own comprehensive plan towards achieving your sales success:

1. Create your vision: Take a good look at your business. Maybe it’s time to change your vision. Are you doing what you really want to do? What is it you want to accomplish? What is it you provide? When you begin to answer these questions, you’re creating a clear vision of what you want to accomplish.
2. See the whole picture: Much too often, we are caught up in the every day details of our business rather than seeing the whole picture. Make the time to step back from the “doing” and see the whole picture of what you want to achieve.
3. Clarify your goals: Goals are the pathway to getting to where you want to take your business. Make a list of all the goals you want to accomplish and ensure they relate to your business.
4. Clear and specific goals: As you write your goals, are they as clear and specific as possible? This means projecting sales revenue numbers, percentages, number of new clients, etc.
5. Action steps: To fulfill each of your goals, there must be an action step connected to the goal. The action step is the “doing” part of your plan. Without taking action, the goal is just a good idea.
6. Due dates: To ensure you reach your goal sooner than later, list a due date to reach your goal and do the same for each action step. This eliminates procrastination because you’re committing to a deadline to reach your goal.
7. Prioritize: Take a good look at each goal and list the goals that matter most first. Prioritize the top 3 goals as “A” goals. This means you want to achieve these goals in the next 90 days.
8. Just do it: Now that you’ve created a plan, it’s time to work your plan. Do what you said you would do, when you said you would do it. As Nike says, “Just do it!” 97% of people write goals and never take action. If you want this to be your best year ever, be in the 3% who take action and reach their goals!
9. Persevere: Do not allow anything to get in the way of fulfilling your plan and reaching your goals. No matter what life throws at you, keep your eye on your plan and persevere.

Now is a good time to begin to create your sales plan. Follow the 9 steps and begin to design your plan. With a comprehensive sales plan in place, you’re ready to hit the ground running in 2012!

If you would like to use this article on your website, or for your own ezine, not a problem; however, there’s one thing you MUST include: Rochelle Togo-Figa, The Sales Breakthrough Expert, is the creator of the Sales Breakthrough System™, a proven step-by-step sales process that will help you close more sales, sign on more clients and make more money with ease and velocity. To sign up for her free sales articles and teleclasses on closing more sales, visit http://www.salesbreakthroughs.com/.

Make Your Customers Raving Fans

One of the best ways to increase your sales and keep customers for life is simply thanking them for their business. Your customers are the life blood of your business.

When a customer has a bad experience, the word spreads quickly. They tell 13 people, who tell 4 people, for a total of 52 people. When a customer has a good experience, they will tell others, but not as many as an unsatisfied customer will.
It seems easy to thank your customers for their business, yet many business owners do not take the time to do this. Typically, we sign up a new customer, think the job’s done and off we go looking for our next new customer.
Of all the products and services you purchased and all the companies you patronized in the last month, when was the last time someone told you they appreciated your business? Probably not often, if at all.

Here’s a story that says it all…

A young boy was working at the local market as a grocery clerk. This was his first job and he wanted to be the best grocery clerk they ever had. He thought if he greeted customers with a big “hello,” they would leave with a big smile. To his surprise many of the customers would say very little back to him or nothing at all. This made him very sad. He wondered why were they so glum?

He thought hard and long about what he could do to cheer them up. Suddenly, it came to him. Maybe they don’t feel appreciated. He knew many of them had been shopping at the market for years. When was the last time the store manager, cashier, or grocery clerk thanked them for their business?
So, he went home and on small pieces of paper he wrote…”Thank you for being a loyal customer and shopping at our market. We appreciate your business. Have a great day!” He then dropped each note into the customers’ shopping bags as they were leaving. Well, you can imagine their surprise when they found this little note of appreciation.

Customers started coming into the market smiling. Many went up to John shaking his hand to personally thank him for making their day. And, they started raving to all their friends about the personalized service they received.

Soon after more and more people started shopping at this little market because they felt appreciated. Just a simple note made such a big impact. The little market became the most popular market in the area. The store manager couldn’t thank John enough and soon he was promoted.
So what did John do that made such a difference?

• He went the extra mile for the customer.
• He wrote a personalized note of appreciation.
• He cared first about the customer.
• He took the time to thank the customer for their business.
• He was creative in his thinking.

When was the last time you did that for your customer?

It doesn’t take a lot of time to show your customers how much you appreciate their business. What you get back is worth gold. Happy customers become your referral resource, your raving fans forever, and customers for life.

Here’s 10 easy and simple ways to show customer appreciation. Choose one that will work for your business and give it a try.

1. Send “thank you for your business” cards throughout the year, not just at the holidays.
2. Make a note of clients’ birthdays, anniversaries, children’s birthdays, special events and send cards.
3. Send personal hand-written notes and articles of interest.
4. Design a Customer Appreciation Plan to reward loyal customers.
5. Send different gifts—it’s not the size, it’s the thought that counts.
6. Call loyal customers to let them know you appreciate their business.
7. Call new customers thanking them for choosing you.
8. Survey customers to see what they like and what they don’t like about doing business.
9. Periodically touch base with customers to let them know about events, new products, invitation for lunch, to visit your office.
10. Every day thank a customer for his or her business.

Remember that customers are our lifeblood. Every day tell a customer you do care about them and appreciate his or her business.

If you would like to use this article on your website, or for your own ezine, not a problem; however, there’s one thing you MUST include: Rochelle Togo-Figa, The Sales Breakthrough Expert, is the creator of the Sales Breakthrough System™, a proven step-by-step sales process that will help you close more sales, sign on more clients and make more money with ease and velocity. To sign up for her free sales articles and teleclasses on closing more sales, visit www.SalesBreakthroughs.com.